New standards of care. Joint projects of social workers and Moscow doctors

In Moscow, during the pandemic, civilian headquarters of the social service were organized on the basis of reserve hospitals. Their work made it possible to remove all administrative and technical issues from doctors and not distract doctors from providing care to patients.

The social sphere of the capital is constantly being modernized and requires more and more professional employees. For 14 years, the Institute of Additional Professional Education for Social Workers (IDPO) has been operating in Moscow. Here, employees regularly undergo advanced training, receive the necessary skills, and get acquainted with new directions.

The Department of Pilot Socio-Medical Projects of IDPO is engaged in cooperation with the Department of Health and the implementation of joint programs. For example, during the pandemic, on the basis of reserve hospitals, a Civilian Headquarters was created from among the employees of the Department of Labor and Social Protection. This made it possible not to distract doctors from providing medical care and to form a new approach to organizing their work.

administrator of experimental socio-medical projects of the State Autonomous Institution of the City of Moscow "Institute for Additional vocational education of social workers» Yulia Makartseva.

You are involved in pilot projects implemented by the Moscow Departments of Labor and Social Protection in cooperation with the Moscow Department of Health. What projects have been successfully implemented?

One of our main joint projects with the Metropolitan Department of Health — These are emergency hospitals. They were deployed as part of the fight pandemic of the coronavirus infection COVID-19 in the 75 VDNH pavilion, the Moskva Automobile Trade Center, the Krylatskoye Ice Palace, the Sokolniki Congress and Exhibition Center and "Kommunarka" medical center.

In all reserve hospitals, along with doctors, civilian social service headquarters worked, whose task — remove all administrative issues from doctors so that they can focus on providing care to patients. The civilian headquarters were formed from & nbsp; employees of the departments of the capital's Department of Labor and & nbsp; social protection of the population. In                      As within the framework of the civilian headquarters, we provided such important functions as: control and coordination of all contracting organizations involved in ensuring the life of the reserve hospital; coordination of all services for nutrition and ensure of the drinking regime of patients and staff; operation of a call center for receiving wishes from patients and their relatives, registration of appeals and control of their fulfillment by responsible persons; work of psychologists remotely and in red zone; organization of services in & nbsp; recreation areas of medical personnel; providing all patients with essential kits and needy patients with pajamas, blankets, warm sweaters; daily collection of patient feedback on the conditions of stay in the hospital, treatment, nutrition, services, etc. e. Online response to complaints and suggestions; organization of the issuance of personal belongings of patients and routing of vehicles upon discharge and much more.

In simple terms, we provided all the work of reserve hospitals so that medical personnel could save people without thinking about any administrative or technical tasks.

Civilian The headquarters also ensured the operation of vaccination centers in GUM, Luzhniki and Gostiny Dvor.

Social security worked especially closely with healthcare during the pandemic. Are any common projects left now?

Of course! Moreover — we understand that now it is simply impossible to do otherwise. The experience of reserve hospitals has clearly shown that the collaboration of healthcare and social security — this is a new standard for helping Muscovites.

Now, together with the  Department of Health and  public service centers, we organize the work of the Healthy Moscow pavilions. in city parks. Recently, an important project of psychological assistance to patients with cancer was launched. Project to deploy reserve hospitals — this is a clear example of the well-coordinated work of the DZM and STSP.

In all projects, the main task of our     employees is to take on all non-medical and unload medical personnel to perform operational medical work.

In addition, our social workers are actively involved in the collection of donated blood and its components. They even arrange small donor campaigns, when several dozens of social protection employees come to donations in one day.

These projects show how clearly and smoothly different departments of the Social Development Complex work. We do a common cause, so it is important for us to actively work together.

Are there any new pilot projects planned in conjunction with the Department of Health?

Yes, a program is planned to improve the efficiency and quality of medical care care for patients whose condition requires emergency intervention. Our main task, social security workers, — this is the adaptation of each arriving patient to the emergency department, so that the person does not worry about anything, his relatives are as informed and calm as possible, and the doctors can provide quick assistance. This project is in development while we discuss all the algorithms and processes for a successful launch.

I am sure that other interesting joint projects will be ahead.

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